A structured, people-centered approach to introducing change.
A cycle, not a checklist.
The five stages are designed to be revisited as conditions change, people respond, and new lessons are learned.
Two ways to enter the framework.
Trust Before Tech™ can be used proactively - before you choose a solution - or reactively - when adoption is struggling. Both paths follow the same five stages.
Getting It Right
Use the framework proactively to make more informed decisions, build alignment early, and set your team up for success before you invest in a solution.
Course Correcting
Use the framework to diagnose what’s getting in the way, rebuild trust, and create a path forward when adoption isn’t meeting expectations.
Both modes move through the same five stages. What changes is the lens.
What the five stages look like in practice.
Identify
the Challenge
What problem are we actually trying to solve?
Surface Gaps
Where are the real breakdowns in how work gets done?
Engage
Voices Early
Who needs to be in the room?
Explore
Solutions as Support
Does the solution serve our people?
Pilot, Learn & Scale
What are we learning before we scale?
How do you want to use Trust Before Tech™?
Work With Cardinal
Get expert guidance tailored to your organization’s unique context.
- Facilitated assessment using the framework
- Stakeholder interviews and analysis
- Action planning and prioritization
- Workshops and training for your team
Self-Guided Toolkit
A practical, fillable toolkit to walk you through the framework at your own pace.
- Step-by-step guidance for all five stages
- Ready-to-use worksheets and templates
- Real-world examples and prompts
- Designed for individuals or teams
Practical tools for every stage.
Templates, worksheets, and guidance to help you move from insight to action.
